What’s Your Churn? Solutions for Measuring and Tracking Patient Retention

 

Most healthcare organizations have robust systems in place to acquire new patients, but churn is an issue that few healthcare organizations are tracking or quantifying. Without a strategy for patient retention, providers will always struggle to meet overall goals.

In a candid conversation with a panel of Buxton healthcare account management leaders held at an exclusive client event, we discussed practical solutions for measuring churn and examples of how other organizations are proactively addressing it. 

Journey Awareness Persona C-Suite/Finance